Browsing by Author "Michael Lewis"

Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    Communication Skills for Business Professionals
    (Cambridge University Press, 2015) Phillip Cenere; Robert Gill; Celeste Lawson; Michael Lewis
    Communication Skills for Business Professionals is a student-friendly introduction to the principles and practice of effective communication in the workplace. Engagingly written and full of real-life examples, it explains the key theories underpinning communication strategies and encourages students to consider how to apply them in a contemporary business environment. Every chapter features: 1. learning objectives 2. an opening case study or scenario to set the scene and highlight real-world challenges and implications 3. ‘Pause and reflect’ and ‘Communication in practice’ boxed features 4. an advanced section to extend students’ knowledge 5. key terms defined in the margins for easy reference 6. review questions and applied activities – ideal for use in tutorials. After working through foundation topics such as understanding the audience, persuasion and influence, negotiation and conflict management, and intercultural complexities, students will explore the various modes and contexts of workplace communication including meetings, oral communication, written reports and correspondence. The text incorporates discussion of new digital technologies such as virtual real-time communication, and dedicates an entire chapter to the specific considerations involved in writing for the web. With its emphasis on Australian contexts and examples, Communication Skills for Business Professionals is an excellent introduction to the world of professional communication. Additional resources for instructors can be found on this book’s companion website at www.cambridge.edu. au/academic/communicationskills.